batbit Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how batbit ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the batbit.net platform, including all associated betting, casino, and gaming services offered therein. batbit takes the privacy of its users seriously and is committed to handling all personal data responsibly, securely, and in accordance with applicable data protection principles.

By registering an account with batbit or using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the batbit platform.

This Policy should be read alongside the batbit Terms & Conditions, which govern the overall relationship between you and batbit. Both documents together form the complete framework for your use of the platform.

2. Data Controller

batbit operates batbit.net and acts as the data controller for all personal information collected through the platform. As data controller, batbit determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All privacy-related communications, data subject requests, and complaints should be directed to the batbit support team using the contact details provided in Section 14 of this Policy.

3. Data We Collect

batbit collects a range of personal data that is necessary to provide its services, verify user identity, process financial transactions, and comply with applicable legal and regulatory obligations. The categories of personal data we collect include:

3.1 Registration Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and scanned copy
• Passport or other government-issued photo identification
• Proof of address documentation (utility bill, bank statement)
• Selfie or facial photograph where required for liveness verification

3.3 Financial Data

• Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay account references — not full credentials)
• Bank account details where bank transfer methods are used
• Transaction history, deposit amounts, withdrawal amounts, and balance records

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session timestamps and duration
• Pages visited, games played, bets placed, and in-platform navigation patterns
• Referring URL where applicable

3.5 Communications Data

• Live chat transcripts between you and the batbit support team
• Email correspondence with batbit
• Feedback and complaint submissions

4. How We Collect Data

batbit collects personal data through the following channels and mechanisms:

• Directly from you: When you complete the registration form, submit KYC documents, contact support, or interact with any input field on the platform.
• Automatically: Through cookies, server logs, and similar technologies when you access the batbit.net website or mobile interface.
• From payment providers: Transaction confirmation data shared by bKash, Nagad, Rocket, Upay, Visa, Mastercard, and connected banking partners for the purpose of payment reconciliation.
• From identity verification partners: Where batbit uses a third-party KYC verification service, that service may provide processed identity verification results back to batbit.
• From analytics tools: Aggregated, anonymised usage statistics collected through internal analytics systems to understand platform performance and user experience.

5. Purpose & Legal Basis for Processing

batbit processes your personal data only where there is a clear and lawful purpose. The following table summarises the primary purposes for which your data is processed and the legal basis for each:

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, contact details	Contract performance
Identity verification (KYC/AML)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial data, transaction history	Contract performance
Fraud detection and prevention	Technical data, financial data, behavioural patterns	Legitimate interest / Legal obligation
Responsible gaming monitoring	Usage data, betting history, session data	Legal obligation / Legitimate interest
Customer support	Communications data, account data	Contract performance
Platform analytics and improvement	Technical and usage data (anonymised)	Legitimate interest
Promotional communications (where opted in)	Email address, contact preferences	Consent
Legal and regulatory compliance	All categories as required	Legal obligation

6. Data Sharing

batbit does not sell, rent, or otherwise commercially disclose your personal data to third parties. We may share your data only in the following limited and controlled circumstances:

6.1 Payment Processing Partners

To process your deposits and withdrawals, batbit shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each of these partners operates under their own privacy and security frameworks, and batbit shares only what is strictly required to complete your transaction.

6.2 Identity Verification Providers

Where batbit engages a third-party KYC or identity verification service to assist with processing your verification documents, that provider will receive the specific documents you have submitted for the sole purpose of verification. These providers are contractually bound to use your data only for the verification purpose and to delete it once the process is complete.

6.3 Game Content Providers

Game providers integrated into the batbit platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a session token and anonymised user identifier necessary to initialise and operate game sessions. These providers do not receive your personally identifiable information such as your full name or contact details.

6.4 Legal and Regulatory Disclosure

batbit may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. In such circumstances, batbit will disclose only the minimum data required to satisfy the legal obligation and will notify you where permitted to do so.

7. Data Retention

batbit retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of your batbit account and for a period of at least 5 years following account closure, to comply with anti-money laundering and record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 3 years from the date of the most recent interaction in a support thread.
• Technical and usage logs: Retained for up to 12 months in detailed form, and up to 3 years in aggregated anonymised form.

Where retention is no longer necessary and no legal obligation requires continued storage, batbit will securely delete or anonymise your personal data.

8. Data Security

batbit implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and batbit servers.
• Encrypted storage of passwords using industry-standard hashing algorithms. batbit staff cannot view your password in plain text.
• Access controls that restrict access to personal data on a strict need-to-know basis among batbit personnel.
• Regular security audits and vulnerability assessments of the batbit platform infrastructure.
• Secure data centres with physical access controls, environmental protections, and redundant infrastructure.
• Incident response procedures that ensure any data breach is identified, contained, and reported to affected users promptly.

While batbit takes all reasonable measures to protect your data, no digital platform can guarantee absolute security. You are encouraged to use a strong, unique password for your batbit account and to contact support immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

batbit uses cookies and similar browser-based storage technologies to support the operation of the platform and to improve the user experience. The cookies used by batbit fall into the following categories:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, preserve your preferences within a session, and enable core security features. These cookies cannot be disabled without preventing you from using the platform.

9.2 Analytics Cookies

batbit uses internal analytics tools that set cookies to collect aggregated, anonymised data about how users interact with the platform. This data helps batbit understand which features are most used, identify performance bottlenecks, and prioritise improvements. No personally identifiable information is included in analytics data.

9.3 Security Cookies

Certain cookies are used specifically for fraud detection and security monitoring purposes — for example, to detect unusual login patterns or to differentiate human users from automated scripts. These cookies do not track your activity across other websites.

batbit does not use third-party advertising cookies, social media tracking pixels, or any cross-site tracking technology. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect the functionality of the batbit platform.

10. Your Data Rights

As a user of the batbit platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the batbit support team using the details in Section 14.

• Right of Access: You may request a copy of the personal data batbit holds about you at any time. We will provide this within 30 days of receiving your verified request.
• Right to Rectification: If any personal data batbit holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations that prevent immediate deletion.
• Right to Restrict Processing: You may request that batbit limit the processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to batbit, which may be transferred to another data controller at your direction.
• Right to Object: Where batbit processes your data on the basis of legitimate interest, you may object to that processing. batbit will review all objections and cease processing unless there are compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

All data subject requests will be acknowledged within 5 business days and fully responded to within 30 calendar days. For complex requests, batbit may extend this period by a further 30 days and will notify you if an extension is required.

11. Minors

The batbit platform is strictly intended for adults aged 18 years and above. batbit does not knowingly collect personal data from individuals under the age of 18. If batbit discovers or has reasonable grounds to believe that a registered account is held by a person under 18, that account will be immediately suspended, all associated data will be reviewed, and the account will be closed. Any deposited funds will be returned to the payment source following verification.

If you believe that a minor has created an account on batbit, please notify the support team immediately at the contact address provided in Section 14. batbit takes its obligations with respect to minors extremely seriously and will act on all such reports promptly.

12. International Data Transfers

batbit's primary operations and data storage infrastructure are oriented towards serving users in Bangladesh. In certain circumstances — for example, when engaging third-party KYC verification providers or game content platforms with data centres outside Bangladesh — your personal data may be transferred to and processed in jurisdictions other than Bangladesh.

Where such transfers occur, batbit takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the receiving party. batbit will not transfer your personal data to any jurisdiction that does not maintain an adequate level of data protection without first implementing appropriate protective measures.

13. Changes to This Policy

batbit reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Where changes are material, batbit will notify registered users via email or an in-platform notification before the updated Policy takes effect. The effective date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the batbit platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how batbit protects your personal data. The current version of this Policy is always accessible at batbit.net/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way batbit handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the batbit platform. Average response time: 2–5 minutes.
• Support Email: [email protected] (plain text only — not a clickable link). Average response time: approximately 2 hours.
• Operating Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays (Bangladesh Standard Time, UTC+6).

Privacy-specific requests — including data access, rectification, erasure, and portability requests — should clearly state "Privacy Request" in the subject line of your email or at the start of your live chat message so that the batbit team can route your query to the appropriate handler. All privacy requests are handled with strict confidentiality.